Senior designer
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API machine account modernisation
Discover how I led an API authentication modernisation project, delivering a secure and user-friendly solution ahead of schedule. Through research, collaboration, and meticulous planning, we achieved a smooth migration for providers, significantly enhancing security while maintaining seamless operations for their businesses.
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Steering metric
Transforming connectivity for Booking.com, I led a strategic overhaul, delivering actionable metrics. Collaborating with a UX writer and stakeholders, we shaped a user-friendly tool. Post-launch, results soared – increased availability, reduced churn. Dive into how user-centric design and strategic collaboration fueled this transformation and exceeded expectations.
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Connectivity partner programme 2023
Revolutionising partner engagement! 🚀 Led the transformation of Booking.com’s connectivity programme, replacing rigid structures with a dynamic threshold system. My strategic ux design not only eased pain points for providers but drove substantial business growth. Discover how this shift elevated user experience and propelled Booking.com’s profitability!
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Connectivity provider matchmaking
Goal of the project was to make it easier for property owners to find the right portfolio of technology solutions to grow their business. By putting customers first and using our proprietary data to generate a curated list of recommended providers, properties can make an informed decision. The idea behind this project was to make…
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New extranet homepage
The homepage of Booking.com extranet providers an overview of the business performance for our property partners. It also serves as an entry point for actions upon the different aspects of their business. Part of the homepage experience is to guide partners to manage their operations, understand their performance and identify opportunities to improve their business.…
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Design system
At Booking.com, our design community is over 200+ designers that work alongside in creating a seamless experience for all users from guests booking their upcoming accommodation, to properties uploading their availabilities in their calendar from desktop to mobile or an app.
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Accounts and permissions
At Booking.com, as we strive to give partners a frictionless experience, we originally had our extranet setup to only support one account per property. From previous research we knew there was an interest in having the possibility of creating accounts and controlling their permissions, both from a partner and company perspective.
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Responsive ecommerce website
One of the first Canadian e-commerce brands to transition to a fully functional responsive website instead of an adaptive site. Was in charge of creating best practice in maintaining the site with the day-to-day updates for the designers.
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Mobile app
An app design exploration on creating the fundamental elements that make and App Store work for an e-commerce brand like Club Monaco.